Bad customer service

My vehicle was recently repossessed, when I have been making payments towards my account. I have been running around to and from the bank for a week now with no positive feed back..

I was told to expect a letter from the disposal department regarding my vehicle and what I need to pay to get it back..o was told that the letter will be sent to me today. I have contacted the disposal department earlier on today and was told that the letter is being drawn up and will be emailed to me by the end of today. It's is 5.20pm and I have not received any feedback.

To get ahold of any department is such a run around with standard bank. I need this issue resolved immediately as I have paid my account and my vehicle was still repossessed and I am now being held liable for the full settlement amount and no one at the bank is providing any assistance. I have also emailed the complaints department at the bank. I was asked to provide my information and I still haven't received any feedback from that department either. At this stage I feel the only way forward is to contact the ombudsman and get a lawyer involved as I am getting no assistance at all.

#win