BAD CUSTOMER SERVICE

App**** to have my EAP activated as it was never activated after they set up my internet banking. Tonight when I wanted to pay beneficiary much to my distress the EAP is still not activated. Called Standard Bank call center and was duly informed that the branch manager has to first authorize this. Obviously the branch manager was too busy today to authorise anything. I was not informed by the client services consultant in the branch that the manager also needs to approve and/or the time limit when I could use my internet banking after I had signed a form and received a sms advising that my limit was set up.