Bad Customer Service
I app**** for a loan via call center, did the whole a-z & still gave the consultant a good rating after the call. I was told the funds will reflect in my account within 48 hours, three days later I'm still waiting. I called the help desk & was put on hold for 35 minutes while they check what's going on. My airtime ran out plus it is unacceptable for a company to keep a customer on hold for so long! I need answers now!!!
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Replies (2)
Standard Bank's replyOfficial
04 Aug 2019, 05:32 Hello Randall
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Standard Bank's reply04 Aug 2019, 05:32
Official
Hello Randall
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Standard Bank's replyOfficial
06 Aug 2019, 14:57Dear Randall Roman
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Aug 2019, 14:57
Official
Dear Randall Roman
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***