BAD CUSTOMER SERVICE

MY HUSBAND CALLED THE CREDIT CARD DEPARTMENT ASKING FOR HIS PAID UP LETTER, HE WAS TOLD IT WILL BE SEND TO HIM WITHIN 5 WORKING DAYS, WHICH WAS ACCEPTED... I THEN CALLED THE CALL CENTRE ON FRIDAY THE 19/06/2015 SPOKE TO NTOMBI, I EXPLAINED TO HER THAT WE NEED THE LETTER BEFORE CLOSE OF BUSINESS TODAY(19/06/2015) AND SHE ADVISE ME TO CALL AFTER 15H00 AND ASK TO SPEAK TO A SUPERVISOR TO ASSIST ME IN THIS MATTER..... I THEN CALLED AFTER 15H00 I SPOKE TO MUZI AND ASKED TO SPEAK TO THE SUPERVISOR HE PLACE ME ON HOLD FOR 15 MINUTES I THEN I CALLED AGAIN SPOKE TO STEFFANY THEN AGAIN I WAS PLACE ON HOLD FOR MORE THAN 10 MINUTES!!! ALL I WANTED WAS THEM TO SEND ME A PAID UP LETTER....<br> BAD CUSTOMER SERVICE<br>