Bad Customer Service

Good Day Today Friday 26/04/2019 my husband and I visited Standard Bank Centurion and the service received was just disturbing, I can't believe a security personnel has a right to speak to your customer in that manner, it was disrespectful and my husband felt like he is in the wrong place, we rather take our business accounts and personal to another bank if this is the way you treat your customers, my husband answered his phone to let the person on the other hand know he is still in the bank and will come back to him when done, as the security personnel approached him, my husband apologized for answering his phone only to be told: I quote: " Why do you disrespect my job? who do you think you are ? and answer your phone in the bank::: Can't you read? You are an adult, I shouldn't be speaking to you about this, and more insults: Close Quote::: is this the way you told them to address your customers? how come a person speak to you in that manner even when you respected him and apologized for answering your phone? is this normal practice by your Security Personnel? I am very disappointed and fell the bank doesn't care about their customers, our life is with standard Bank but to receive such service made me fell its time to move on...we came to the bank for a reason, and sort out out our accounts .. we have our personal accounts and our four business accounts with standard Bank but now I am heavy as I write this....I feel I hurt and very much disrespected....

Regards

Lebogang Jane Lekganyane ********** 118 **********

Moliki David Lekganyane ********** 240 **********