Bad customer service

Item: Standard Bank
Rating: 1
Author: Molebogeng R

Standard bank is such a time wasting bank. They do no know what customer service is . They have incorrect authentication questions for my profile and keep on asking the same incorrect questions which leads them to block my account !!! Every month I have to go inside a branch to unlock my account !!! When I get there no one in the branch or call center can correct or help me !!! What ******* service is this !!!! After 11 years I dont recommend them as bank , and looking to move my account elsewhere!!!

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Replies (1)

Standard Bank's replyOfficial

22 Feb 2019, 10:34

Dear Molebogeng
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply22 Feb 2019, 10:34

Official