YG
Yazied G
1 reviews | Active since Sept 2011
04 Feb 2019, 10:58
Bad customer service
I had a fire incident at my property in December some time. I logged a claim through standard insurance in December. Till now the claim has not been finalized. No one ever provides me with feedback. Each time I call the call centre I get conflicting information. When I asked to speak to a manager the placed me on hold for 25 min until I eventually hung up.
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Standard Bank's replyOfficial
04 Feb 2019, 15:14Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply04 Feb 2019, 15:14
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***