Bad Customer service

Good day

I opened my cheque account on 7 June 2018 and also signed up for UCount rewards online on the same day. I could not set up my monthly debit order when I signed up. So I called the call centre and logged a call for the issue after I struggled to do so after a month. The call was made on 5 July 2018 and I was given a reference number of ********** . The consultant told me that she would provide me with an update within a week, which never happened. I sent emails twice and got the standard copy and paste response. The consultant has up until today not bothered to contact me.

I was able to select my cheque account to set up the debit order eventually but none of my cheque account transactions are reflecting since June. Would you please be so kind as to sort this out for me.