1 reviews | Active since Jul 2018
BAD Customer Service
Transferred funds from my Standard Bank account to another Standard Bank (Spouse) account and funds went into a suspended "Hold". This is a common monthly behavior so she can take care of the normal monthly expenses. Needless to say when I called their help line I was informed that this is some sort of Reserve Bank hold and they cannot override this status. I was also informed that this can take from minutes to 24 hours.
I am really of the opinion that this is not good customer service and makes me wounder if they actually care about their Customer Service. Needless to say i am extremely disappointed with the service and I certainly hope they will do something about issues like these or maybe it is time to move Banks after being with them for ever and a day!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***