Bad customer service

On the 19 April 2018 I went to standard bank Newtown Junction to reverse unknown debit orders and I was told that they can't reverse the money therefore it will be escalated to a department dealing with such queries and they will call me back, on the 25 April 2018 I received an sms that my service request is due on the 29 June 2018.... On the 27 June 2018 I received an sms that my service request is resolved and I will be contacted soon and no one called me,on the 29 June 2018 I received another sms stating that my service request is in progress... I am disappointed with standard bank, it's more than 2 months since my query was escalated but no one has had the decency to call me and explain or update me about my request. At this stage closing my account is the only solution because the customer service is bad. I am suspecting that standard bank knows who are these people taking money in my account. Standard bank you are the worst bank ever. I want my money bac****