1 reviews | Active since Dec 2015
Bad customer service
My mother payed money into my account from another country. These funds were allocated to my account on Wednesday 13/06/2018. Then suddenly on Thursday 14/06/2018 I recieve an sms to say that the funds were used in 2 seperate payments which I did not authorise. When I contacted the ***** department They said that they have secured the funds and they now need proof that the funds were payed to my account. Nobody can tell me why this was done. I have been struggling since Thursday to get answers and/or my money. Apparently this is how it is being done now. That is a bunch of bull. Since when does a bank put money into your account and then a day later they take it back "for your own safety".
Dear Bianca
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Bianca
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 19 June 2018, I trust you are satisfied with the outcome.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 19 June 2018, I trust you are satisfied with the outcome.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
*** (fax)
***