bad customer service

I have a complaint regarding the service ive received from your legal department. Let me start by the request i made on the 24 Jan 2018 about my account that was paid up last year that showed an adverse result on my profile . I then expected it be sorted within 21 days as promised by Kelekane, unfortuately since 24 Jan 20158 until today nothing has been done and all the bureaus are showing this listings and im embarrassed when i request credit at institutions due to my request not been seen too .

Now i dont know if i should be upset that it wasn't done or angry that the staff in the call center arent taking me serious.

This is what i require to be done as soon as possible:

1. My standard bank account default to be removed as they were paid up.

2. My standard bank account payment profiles to be to be updated at all Bureaus.

3. Audits to be conducted on who helped me from Jan until May and agents and team leaders to held responsible with in house sanctions where required for the bad customer service they delivered to me.

4. An apology for the bad experience ive received from all staff involved.

I hope my request will be dealt with the priority it deserves given the anguish ive gone through these few months cause of being turned down for a number of credit applications and embarrassment ive had to endure due to staff from the Legal department not following up on their work.

The last person ive liaised with is a Team Leader called Clay Parker .

In addition to this ive email Farzana Barlow about this on the 09.05.18 as she is the call center manager and no feedback was given back to me

Thanking you advance for your efforts in regards to my request.