Bad customer service

I was dissapointed when i went to standard bank in southgate mall.I wanted to move my stop orders to a different account number which is still for standard bank and i was charged a cancellation fee 3 times as i was cacelling 3 accounts .The consultant who was assisting me did not even inform me that the will be a cancellation fee, worst of all she requested for another consulant to authorise some information on the system and she was so sacastic asking if i provided an I.D document even thou she was looking at it.Just because it was a passport . Im so dissapointed as i have always used standard bank for years.Im just awaiting for my day of so that i can cancell all my accounts. just for future references it is important to give all information to customers evern if you think its a waste of time.