RB
Relton B

1 reviews | Active since Feb 2016

15 Feb 2018, 14:26

BAD CUSTOMER SERVICE

I wrote an email to Standard bank private banking last week that i want a new private banker in cape town as i moved here. I still was not allocated any private banker. I phone private banking section now and the lady put the phone down in the ear after saying i must hold. Standards bank bad service are starting to make me thinking of MOVING my business to another institution.

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Replies (6)
Standard Bank
Standard Bank's reply15 Feb 2018, 14:51
Official

Thank you for posting your comments.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our Private banking specialist will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply15 Feb 2018, 15:12
Official

Thank you for allowing me to assist you in this matter, as discussed I will refer back to you with both the private banking details, as well as insurance concerns raised.

Kind regards

Penny Rabe

Standard Bank
Standard Bank's reply15 Feb 2018, 15:12
Official

Thank you for allowing me to assist you in this matter, as discussed I will refer back to you with both the private banking details, as well as insurance concerns raised.

Kind regards

Penny Rabe

Standard Bank
Standard Bank's reply15 Feb 2018, 15:12
Official

Thank you for allowing me to assist you in this matter, as discussed I will refer back to you with both the private banking details, as well as insurance concerns raised.

Kind regards

Penny Rabe

Standard Bank
Standard Bank's reply22 Feb 2018, 10:18
Official

Good day Mr Booysen

I refer to recent communication between yourself and our insurance team.

They have agreed to so assessment at 4pm as requested, and will be in contact with you.

I am also happy to confirm that we have also been able to assist you with your new private banker

Kind regards

Standard Bank
Standard Bank's reply22 Feb 2018, 10:18
Official

Good day Mr Booysen

I refer to recent communication between yourself and our insurance team.

They have agreed to so assessment at 4pm as requested, and will be in contact with you.

I am also happy to confirm that we have also been able to assist you with your new private banker

Kind regards

Penny Rabe