Bad customer service

Requested a damn cross border letter since last week and they only responding today via email that they need the insurance confirmation. Insurance confirmation letter sent still haven’t received the letter.

Called the damn customer service for speedy response or asking them to expedite the enquiry, gees i spoke to this most boring, irritating lady called Gabriel, man she took her damn time cross examining me me and flipping wasting my time, money and energy.

It’s really flipping frustrating to go through this for just an simple damn letter, sent through the request on the 29th of september and only getting nonsense responses from these people.