Bad customer service

<p>Complaint </p> <p>Went into branch in Bara mall to open group account on 26 May we came with all documents and we were told that one proof of residence was not accepted so we had to back and come back 27 May. Came back following day with all documents as early as 9 am. We were told that one ID was not acceptable. We had to go home and get another person with acceptable ID. Came back and we waited when I enquired who bank manager was? I was referred to a guy in the front. Same guy who checked our documents on 26. </p> <p>My complaint is that he told me there's only 1 consultant working on group accounts because the branch is small.</p> <p>i found the explanation not justified enough as to the reason why we have to wait that long.</p> <p>they know it's a Saturday they could at least make provisions for the no of clients they receive and knowing the time it takes for clients to open group accounts they should be properly prepared.</p> <p> </p>