Bad Customer Service

Hi <br> <br> i have a problem serious problem with Standard bank and i am sick and tired of complaining on Hello peter.<br> <br> i cant transact on instant money(cell phone banking), it says transaction cancelled because customer 's ID or passport not found on our system consultant the branch. i went to no 6 Simmons street in Joburg, we logged a call( *** REFERENCE NUMBER OF THE CALL) after few days someone by the name of Jabulile Radebe sent an email with investigations findings. their findings were wrong and didn't make sense. that's what i told her but the didn't reply to my email. they said i cant send instant money from business account i don't know which business account are they talking about because i don't have a business.. today i phoned ***. i didn't get help, the guy who was assisting me ended up transferring me to wrong department. i am at work , don't have time to go to the mall i need to transfer money to my sister. she needs the money ASAP.