BAD CUSTOMER SERVICE

<p>Service at the Standard Bank Eldorado Park Branch seems to get worse by the day.</p> <p>On Friday i went to the Standard Bank Eldorado Park Branch to do afew things. I would normally not go to that branch because of the pathetic service you get . You dont feel welcomed at all and you get so much of attitude from the staff. From laziness to getting uprupt answers from the staff when asking for assistance.</p> <p>When we walked into the branch we had to wait for the two ladies at reception to finish their conversation before greeting us . I then interrupted their conversation which they we not happy about. We were then told to go have a seat . We sat for 45 minutes just to do a transfer and increase limits. While waiting in the queu I called the one lady to why are we waiting so long. She advised that there was only 3 consultants to open accounts and do servcing. Eventually we were called and was assisted from the receptionist desk where there was no privacy . A gentlemen that was assisted before us came back with a query to reverse a debit order. The consultant (Phindile Maluleka ) told him that she cant do anything to help him he must come back the next day. Hearing this just irrated me. I asked for the branch manager and was told that he is not in and the person secon incharge was busy he couldnt speak to us. Since when do you turn a customer away without giving them options or discussing the client query in a professional manner. I have seen this at Eldorado Park branch everytime i go there. Queues are short but the waiting time is forever. There is no respect for the customers , their privacy and how they being handled . Customers leave there without being assisted. This is no way to treat the people who pay your salary .</p> <p>STANDARD BANK CUSTOMER SERVICE IS PATHETIC DO SOMETHING ABOUT IT!!!!!</p>