Bad customer service

<p>I took out a home loan with Standard Bank for a plot and plan. Construction was started in March 2016.. Before payments were made SB would send an assessor to assess how far the construction was after I signed progress payment forms. Now as a single woman who is a lay person in construction, I re**** heavily on the bank's assessment regarding the progress payments. 90% of the money has since been paid to the construction company yet the construction progress of the house is at about 70%. Apparently the bank sent the same assessor for the first 4 assessments, a gentleman by the name of Wandile; and when I queried the house progress after seeing it, a different assessor was sent who confirmed that the house had not even been built to 75%. </p> <p>The unfortunate part is that the builder, Mzukisi George of Milisuthando Trading has dissapeared with over a R1 million rand of my money and the bank has done absolutely nothing to help with recovering this money. I sent an email on 16/12/2016 asking what has been done to the assessor who authorised payments up to 90% when the house was at 70%; also asking to be assisted to recover payments that were made unduly but there has been no response from Std bank, Granted this builder banks with FNB but when ***** has been reported at the bank surely they are able to get assistance from another bank regarding the *********. I have been dealing with the regional manager Damien Moodley who promised to cause these ****** to finish my house by end November but that has not happened. We last spoke on 20/12 with him promising to call back with feedback once he has spoken to Jakes Jacobs Delport of House Real Estate who introduced me to the builder but distances himself now from the *****ed ways of the builder. </p> <p>I have resorted to turning to the police to recover items they bought with my money - taps, doors, cupboards, etc.; as my bank of 30 YEARS does not seem to be of much help to me yet every month I will be expected to make payments for a house I cannot even live in.</p>