Bad Customer Service

<p>on the 6th December 2016 i called the standard bank call centre requsting assistance regarding my repaymnt instalments on my vehicle finance as i have a financial problem currently. i was told that there is a thing called a holiday break or someting that they will apply for me. i told the call centre rep thatif this is possble i need it to start this month of December till feb 2017. he told me he has created a service request for me and gave it to me which was ********** 577 and said a consultant from standard bank will call me no later that the 20th to explaqin everyting in detail for me. i waited and waited on the 12 Dec i called in again at standard bank wanting to know what was the progress on this case i was told i should wait as the turn around for this case is on the 20th. on the 19th at 12:39 i missed a call from ********** 398 so at 12:55 i returned the call and there was no responce i then received a call at 12:58 and the lady asked who i was i told her and she said she doesn know why i was called but i am through to standard bank i then said ok i have been waiting for a call regarding restructuring my payments i wanted to give he my id number so she can check for me she said no she will look in her desk and get back at me which she never did. on the 20th i receive a message from standard bank saying my query has been resolved and i will be contacted shortly with more detais. i again called in at standard bank since i am so desparate for this and i was told my query has been closed cause i was called several times and i did not answer the phone which to me was a surprise as i have been waiting for the call since yesterday after i had spoken to this Lydia lady. </p> <p>i then called this lydia she now tells me i have to call the call centre again since my request has been closed and open a new one and submit documents (expenditure and income , motivational letter as well as letter from insurance stating its active i did this i was not even given an email or fax number to send these doocuments. </p> <p>should i have been told on the 6th of December the first time i called that i need to foward documentation for this request i could have done it long time ago but im only told on the 20th and im told this request has a turn around of the 6th jan. this is unacceptable, i never knew i would receive such nonsense as i was hoping if this is appoved it will be effective this month of December. </p>