1 reviews | Active since Oct 2016
Bad Customer Service
<p>I have been an accountholder for 13 years, it's going on 14 now. No matter how many times Standard Bank has under-delivered, I stayed a client. Clearly customer loyalty means nothing if Standard Bank can't even get it right to send me all the sms notifications of the movements in my account. For 2 consecutive days now, no SMS'es and this is definitely not the first time. Is that not what my monthly service fee is for? Why advertise any of your products if you can't follow through?</p>
Good dai Ian Erasmus
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good dai Ian Erasmus
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Ian Erasmus
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ian Erasmus
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***