GS
Gina S

1 reviews | Active since Sept 2012

19 Mar 2015, 14:38

BAD CUSTOMER SERVICE

TO: STANDARD BANK SOUTH AFRICA<br> <br> <br> The process your bank has put ,mu company through to apply for R200 000.00 Vehicle Finance is not short of a circus.<br> <br> Every issue that was raised we found to be as a result of your team relying on outdated information (Experian).<br> <br> My company's ability to make turnover for this month has been severely hampered as a result of not being able to obtain a new vehicle to service my clients after a vehicle we were using was ******.<br> <br> Next you will tell me that my turnover does not meet your requirements without realising what you have done to hamper my ability to continue to generate income.<br> <br> This is completely unacceptable and POOR CUSTOMER SERVICE especially when dealing with an entrepreneurial business that is happily generating a healthy turnover.<br>

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Replies (1)
Standard Bank
Standard Bank's reply23 Mar 2015, 08:44
Official
Hello gsoteriou,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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