bad customer service

<p>I honestly feel disgusted in the poor service delivery that I'm getting from your bank Its honestly pathetic and I just wana sort this issue out asap and switch to a different bank </p> <p> </p> <p>Last week on the 5th of September I bought electricity using internet banking the money was deducted but I wasn't sent a voucher number. I then called internet banking department on the 6th and they transferred me to auto serve department so that they can give me the voucher number I was waiting 2hours for someone to pick up I then drop I have been calling auto serve department everyday sing then for about 3times and no one ****en picks up I then call card division who sees the transaction and no one can help me without speaking to auto serve .I have requested that the money rather be reversed back because I used of my daughter birthday money to buy electricity in the mean time so now I want that money reverses before the ****en end of this month ! It's R400 I had never had a problem like this with my previous bank and I would prefer going back to them its frustrating having to fight for u own Damn money !!!! And dont forget about all the airtime i bladdy had to use for no service delivery ! I'm disgusted </p>