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1 reviews | Active since Jun 2016

02 Sept 2016, 09:32

BAD CUSTOMER SERVICE

<p>I have been having bad customer service from Standard Bank. They have been dropping my calls, transferring me from one agent to another and no one can assist. I have finally decided enough is enough, I am closing this account and moving to a different bank of 30years. I made arrangements with the bank to do cash payments and all debit orders will be cancelled, but they take the cash payment and debit the account with no funds available. Now I ams sitting with a negative account and they are hounding me to make payment. Why is arrangements put in place</p>

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Replies (4)
Standard Bank
Standard Bank's reply02 Sept 2016, 13:32
Official

Good day Vanessa Du Preez

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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's update06 Sept 2016, 08:12
Reviewer Update

To-date no response from Standard Bank as I expected. They over promise and under deliver.

Standard Bank
Standard Bank's reply08 Sept 2016, 12:14
Official

Dear Ms Du Preez

Kindly refer to the e-mail correspondence which confirms that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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's update08 Sept 2016, 13:14
Reviewer Update

Thanks Mr Sithole, I responded to your email.