Bad Customer Service
<p>I have been Standard bank client for a long time on a personal account level, and the service has been exceptional. Today I I went in to create a business account I was expecting to meet with Yajna Chetty, however I got a really bad service, was treated like **** for asking for service from the above stated agent. Instead security was called on me and I was scolded like a little child, the experience was really bad. I was eventually assisted by a different agent.</p>
Good day Ndiyafi Khoza
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Ndiyafi Khoza
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Mr Khoza
Thank you for your posting on Hello Peter. We really appreciate the fact that you drew our attention to this incident.
This is with reference to your complaint received, with regards to discourtesy you have experienced in your dealing with your business banker.
I have noticed the senior manager responsible for this person of your complaint. Please be assured that we have taken corrective measures to ensure against business banker to ensure no repeat of this incident.
The senior manager will contact you shortly to address concerns raised. I apologise for the manner in which you were dealt with thus far.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
|Tel: +***
Good day Mr Khoza
Thank you for your posting on Hello Peter. We really appreciate the fact that you drew our attention to this incident.
This is with reference to your complaint received, with regards to discourtesy you have experienced in your dealing with your business banker.
I have noticed the senior manager responsible for this person of your complaint. Please be assured that we have taken corrective measures to ensure against business banker to ensure no repeat of this incident.
The senior manager will contact you shortly to address concerns raised. I apologise for the manner in which you were dealt with thus far.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
|Tel: +***
Excellent service by Yajna Chetty a business banker at Centurion.
Excellent service by Yajna Chetty a business banker at Centurion.