Bad Customer Service.

Went to go make ATM deposit at Standard bank Randfontein atm on the 01Jul Thursday around 2 pm money was retracted by the ATM and deposit was unsuccessful. I kept on going to the bank after I was promised by ****ka Kotzee bank official that she would check my deposit matter and promised to call me back on Saturday for feedback but, I never got a call from her, she is such a lier and unprofessional. And when I kept on going to the bank to request my money back they were so rude and told me I cannot get it back it's has already being processed. ****ka gave me wrong information and said Since well, I want my money back I should get any bank account numbers my money would be credited directly and I went to get my account details and went I went back Her Team leader Alvina McLean said no it cannot be credited to a different bank account. Alvina is so rude the way she was shouted me after I insisted that I want my money back because another deposit was made into that same account on the 02Jul. I have never seen an unprofessional and rude Team leader like that at the bank. I have never seen Bank Officials behaving in such manner. I wonder If they know what is the Banks code of Conduct? Or Good Customer Service.