TM
Tshepiso M
1 reviews | Active since Sept 2018
05 Aug 2023, 11:18
Bad customer experience
Poor customer service at Phumulani mall as a customer I always find it difficult to access the bank they always 15 to 20 minutes before I can access the bank
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Aug 2023, 11:32Dear Tshepiso
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply05 Aug 2023, 11:32
Official
Dear Tshepiso
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
08 Aug 2023, 07:59Dear Tshepiso
Thank you for bringing this matter to our attention, we trust that the management team will ensure that the branch provides a better client service experience going onwards.
We would also like to thank you once more for your patience in allowing the team to follow up on this matter.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for bringing this matter to our attention, we trust that the management team will ensure that the branch provides a better client service experience going onwards.
We would also like to thank you once more for your patience in allowing the team to follow up on this matter.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply08 Aug 2023, 07:59
Official
Dear Tshepiso
Thank you for bringing this matter to our attention, we trust that the management team will ensure that the branch provides a better client service experience going onwards.
We would also like to thank you once more for your patience in allowing the team to follow up on this matter.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for bringing this matter to our attention, we trust that the management team will ensure that the branch provides a better client service experience going onwards.
We would also like to thank you once more for your patience in allowing the team to follow up on this matter.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team***