LT
Lona T
1 reviews | Active since Jan 2015
14 Mar 2024, 10:26
BAD CUSTOMER EXPERIENCE
I called this morning asking if Standard Bank could confirm that the notification of sale that I had put was still in place. So as part of their process they asked 3 questions and according to the facts, I answered correctly. The agent rep**** saying one of the answers is incorrect. Okay, who's fault is this now! Wait for it, there is no other way of verifying this!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Mar 2024, 10:48Dear Lona,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2024, 10:48
Official
Dear Lona,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
LT
Lona T's updateReviewer Update
14 Mar 2024, 10:55But you are doing nothing to address my frustration
LT
Lona T's update14 Mar 2024, 10:55
Reviewer Update
But you are doing nothing to address my frustration
LT
Lona T's updateReviewer Update
14 Mar 2024, 21:27please send proof of cancellation
LT
Lona T's update14 Mar 2024, 21:27
Reviewer Update
please send proof of cancellation
Standard Bank's replyOfficial
15 Mar 2024, 08:31Dear Lona
We value your correspondence back to us.
We checked in with our team and we will be in contact with further feedback.
Have a great day.
Kindest regards,
Standard Bank Social Media Team
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We value your correspondence back to us.
We checked in with our team and we will be in contact with further feedback.
Have a great day.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply15 Mar 2024, 08:31
Official
Dear Lona
We value your correspondence back to us.
We checked in with our team and we will be in contact with further feedback.
Have a great day.
Kindest regards,
Standard Bank Social Media Team
***
We value your correspondence back to us.
We checked in with our team and we will be in contact with further feedback.
Have a great day.
Kindest regards,
Standard Bank Social Media Team
***