ZL
Zuko L
1 reviews | Active since Jul 2016
20 Jan 2021, 12:01
Bad Customer Experiance
I tried opening a mymo plus account online sometime last week , no one has called me . The experience online is terrible the system does not even acknowledge if you have completed the process flow . Nothing that you get as a reference that indicate if you are finished .It leaves one puzzled .
The only reference I got via sms is the one on the screen shot below. It is only a number which I assumed is linked to my application with no explanation of what the next step is on the sms.
See screenshot below. image.png
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Jan 2021, 16:33Dear Zuko Langa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply20 Jan 2021, 16:33
Official
Dear Zuko Langa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
29 Jan 2021, 16:18Dear Zuko Langa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Jan 2021, 16:18
Official
Dear Zuko Langa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***