1 reviews | Active since Aug 2010
Bad customer care by Standard Bank
Standard Bank has very bad measures, they today still require customers to read out their ID numbers telephonically. Anna Kgopa provided me with very bad service which does not meet customer care standards, makes me understand that Standard Bank is not willing to help its customers!! It’s election season yet she still wanted me to call out my ID number, even though I said she can tell me which portion of the ID number I can confirm….!! She has the nerve after refusing to withdraw my application with me being an uncroproative customer!! It shows the lack of understanding of personal information and cyber security in 2024!! Other banks send OTP pins to avoid disclosing full personal information in public!! Others allow customers to state the last 4 numbers or the beginning numbers yet she refused!! I am disgusted by Standard Bank ethics and customer care!! I might as well move my account in this manner
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.