Bad customer care and overstrict rules By standardbank Business banking

I registerd a business in 2014,I borrowed money from standardbank and constructed rooms for rental .I was advised by Olivia Sedibe to open a business account and i did in 2014.Things went well because she was continuosly communicating with me .Olivia left polokwane and the account was allocated to a banker I m told in loustrichard and till today that banker never contacted me as the nominated person to run the affairs of the account.We had a challenge in the family and we went to standardbank to request removal of our son from the account as a signatory .We were assisted by Phaswana though she was not the banker.In 2021 I started to be sick and most of my transactions were not taken care of .My husband re**** on calls to my phones to fix what needed to be fixed .I continued to be sick were i was admitted nearly every month 2022 and 2023.i started to be better this year and started to work on my business.I app**** for oppoerunities using this account which is linked to my company. Now i got a promise but my account with the bank is inactive.I went to cipro to request activation of my account.I wrote to the bank and by 3hoo today there was no promise. I was later called by Jessie from standardbank in limpopo ,she came with all the strict rules u can think off.Go to cipro before we deal with your account because u see you have been deregistered by cipro.I told her that cipro only need that account to activate me so that i can get this opportunity and the bank will also benefit .I have an income of more than 40000,monthly for rental which i need to go to this account.I called cipro they refered me to the bank,when i go to the bank jessie refer me back to Cipro. i dont know what must i do.Jessie go to an extend of refering me to my accountant who will charge me more .I have budgeted money to paty the penalities for the account to be activated not consultants. If i loose this opportunity i cannot open any business account with standardbank since it is for the rich not us who are still crawling.i thought the bank need customers not the other way round of chasing us away.I have provided all reasons in the email i send to a banker but hey ,i was humiliated.I m with standardbank since i was a student more than 35 years but i m so stressed with the strict rules. when they send me back and forth what must i do?leave standardbank and go to other banks? I was nebver contacted by any banker for more than 7 years or a new banker introducing himself or herself to me .Is that ciustomer care