1 reviews | Active since Jan 2020
Bad Custer service
I've sent a request for refund on the premium I've paid for my Standard Bank vehicle maintenance in August 2020 after I was told by Standard Bank to pay my own car service due to that my contract with them has ended... Standard Bank Vehicle maintenance reply on the 21 October2020 after I've posted here on Hello Peter that the bank is responsible for refunding me 8, premiums that were not due to them till today I haven't received my refund nor a call that informs me of the turn around time for my refund.
I must ephesise that Standard Bank is unable and failing to treat their loyal customers it is pains me that l I have car finance,student loan and had vehicle maintenance with this bank that has such poor Custer care-at this rate I don't think I will support StandardBank in the future.
I know Custer relations management, customer service, and manegement and more as I'm qualified standard bank must improve the way they treat their clients as I don't feel valued by this bank.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre