HB
Herman B

1 reviews | Active since Oct 2016

03 Oct 2016, 19:05

Bad credit record that is not even my fault

<p>Good Day</p> <p> </p> <p>I have a personal loan with Standard Bank they are the cause of my bad credit score on the 1st of October I tried to get an credit card from FNB they Decliened me so I wanted to know why they said that im overdue on my loan with Standard Bank wich I did not understand.</p> <p>FNB showed me a paper that say im overdue with R2482 and I still owe Standard Bank R21652 wich is not true so I went to Standardbank and asked for a statement printout wich showed im not overdue and i still owe them R16685.49.</p> <p>I was at the Woodlands and Jacaranda branch where they said they cannot help me I must sort it out with Transunion wich I feel Standard Bank are wrong here because obviosly they dont want to help me and they are the ones who must update the details with Transunion because I pay them a service fee each and every month.</p> <p>Because of that I have a very bad credit score I can not even open an MR Price account for something that is not even my fault I realy hope that you guys can help me.</p> <p>I just want them to resolve their mistakes and sort out my credit score wich they ruined</p>

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Replies (3)
Standard Bank
Standard Bank's reply04 Oct 2016, 14:46
Official

Good day Herman Booysen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply05 Oct 2016, 15:41
Official

Good day Herman Booysen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply14 Oct 2016, 13:38
Official

Dear Mr Booysen

Thank you once again for your posting.

I refer to my email correspondence and confirm that the matter has been addressed.

Best regards

Muhammad-Zaid Hoosen

Complaint Resolution Centre

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