BAD Consultants at Standard Bank Midrand

I app**** for a standard bank credit card. I was requested to send all documents via e-mail. subsequently I got a call and was informed that my application is approved and my card will be sent to a branch in Midrand. I received a text message informing that my card has arrived. I went to the branch with my ID and proof of residence.

I met a consultant by the name of Emma. she refused to give me the card stating that my documents had not been attached. We phoned credit card division and she was informed that everything has been attached and that she should allow me to sign for the card. She refused stating that she doesn't believe that I earn the money reflecting on my payslip and on my bank statement, therefore she will not release my card.

I spent 4 hours at the branch and the branch manager phone head office. they confirmed everything but the consultant still did not release my card because she was questioning my income. I informed her that I was a design Engineer and she can confirm that with my employer. she called my employer and did an employment verification. still after that she didn't release my card.

she then asked me for a bank statement again, I drew another bank statement from the ATM, she went through it and still questioned my income. stating that she had never seen a 23 year old earning that amount of money.

I was then asked to leave because the branch was closing. PLEASE ASSIST