Bad communication service and information given to client

On Monday the 25 March I spoke to Mbali, I to.d her I want to schedule a debit order for the settlement amount of R4310 because I want to close this account with the standard bank. I even receive 2 SMS stating the service request no ********** 777 due on the 28.03.2019 is now open. 2nd SMS service request number ********** 777 has been resolved. You will be contacted with the details. I did not receive any call until today. I call myself and I was told no it was scheduled for April, so my question was so you will debit R1300 And again R4310 oh no!!!!! that is not what I WAS TOLD BY MBALI she said my request has been granted the settlement amount will go off Friday. So I spoke to Lorenzo who said I can go pay in the settlement amount at the atm of R439,36 I will not be charged extra, and if the debit order of R1300 goes off today they will refund me.