Bad Communication/ Product Doesn't Work

I registered for Standard Bank's UCount rewards program roughly three months back and I'm yet to receive any cash back from this program as per ad, yet every month I am charged a membership fee.<br> <br> I made a query with uCount and for the past three weeks I have been waiting for feedback with none whatsoever the only time I receive anything is when I actually asked and I always get the generic response that they are looking into it, I mean what's going here? <br> <br> Are they even working on this or like some of Standard Bank's service this too just doesn't work at all.<br> <br> Here's a Reference Number: -823654 from UCount<br>