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Cedric S

1 reviews | Active since Apr 2023

17 Apr 2023, 12:08

Bad communication

Still waiting on answer from standard estates . Their communication skills leave much to be desired. 28 months is a long time to wait for estate to close

0
Replies (5)
Standard Bank
Standard Bank's reply17 Apr 2023, 12:15
Official
Dear Cedric Solomon 

Thank you for alerting us to this. We have escalated the matter to the Estate and Trust team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
CS
Cedric S's update17 Apr 2023, 12:17
Reviewer Update
I will not be holding my breath
Standard Bank
Standard Bank's reply17 Apr 2023, 12:24
Official
Hi Cedric

We have escalated this complaint. Kindly await feedback from the team. 

Kind Regards
Standard Bank Hello Peter Team*** 
CS
Cedric S's update18 Apr 2023, 10:39
Reviewer Update
Still waiting for feedback from alleged team. Not surprised at all ,very used to this incompetence from standard bank.
Standard Bank
Standard Bank's reply18 Apr 2023, 11:39
Official
Dear Cedric

We've received feedback that the Trust team has been in constant communication  with you regarding the estate via email on weekly basis.

We have requested that they contact you in order to keep you informed of the Estate's progress. 

Once again, please accept our humblest apologies for the service delay and frustration you have experienced in our quest to finalize this matter. 
 
Kind Regards
Standard Bank Hello Peter Team***