TB
Taryn B
1 reviews | Active since Sept 2015
05 May 2025, 14:28
Bad communication and service
Trying to use the banking app to increase my limit, only to go through the whole process to get a message to say there is an error. Then using the online banking I get given a quotation but it won’t let me accept and continue. I waited for and hour in the phone to speak to someone and then finally get through only to be told it was declined and I have to wait three months in order to apply again. Really disappointed in the level of service from my Bank.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 May 2025, 15:01 Dear Taryn B,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2025, 15:01
Official
Dear Taryn B,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 May 2025, 17:51Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply05 May 2025, 17:51
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.