Bad communication and service

<p>This morning I accidently transfered funds via internet banking into my accessbond. I promptly tried to transfer the funds from the accessbond into my current account but the transaction was denied. I immediately phoned the bank and was told that the accessbond has been frozen because of the KYC process has not been completed yet. I was not aware of this fact. I promptly went to the bank and completed the required FICA doccumentation. I was then told that everything is fine and that I should phone them at 15H00 and that the funds should be ready for transfer by then. I phoned and was told that I now have to re-apply for the accessbond because the account was dormant for more than 6 months. According to Standard Bank this could take up to 5 working days. I urgently need these funds to be in my current account ASAP as I have a multitude of debit orders that goes off on the 25th of February but no one seems to care about my situation and whenever I tried to explain it to staff I was just met with a standard (excuse the pan) robotic reply of "we apologise for the inconvenience". This "inconvenience" is going to cause all of my debit orders to go unpaid, my insurance is going to be suspended and my credit rating is going to be affected negatively. I have been a loyal customer of Standard bank for more than 25 years but this is unforgivable and I will be changing banks very soon.</p>