MP
Melissa P
1 reviews | Active since Jul 2019
19 Oct 2019, 11:52
Bad client service
Bad client service.
I've been trying to upgrade my account at Standard Bank and after two online attempts whereafter a financial advisor was supposed to call me and one where I went into the bank, I still haven't spoken to anyone to assist me with the application.
I've never received outstanding service from Standard Bank but thought I should give the Bank another chance, now I'm thinking it's better to cancel my account instead of upgrading.
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Standard Bank's replyOfficial
20 Oct 2019, 06:50Hello Melissa,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
S. Martin
Complaint Resolution Centre
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Standard Bank's reply20 Oct 2019, 06:50
Official
Hello Melissa,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
S. Martin
Complaint Resolution Centre
***
***
*** (fax)
***
***