BAD CLIENT SERVICE

My name is Phindile O'Rayn my husband and I have a business account at Standard Bank Southdale. We ordered a cheque card on the 28th of NOVEMBER 2018 today is the 22nd Dec it is almost a month and no one can explain why we have not received the card as yet. NONTOBEKO MORUTI was the "service consultant" that helped us and let me say she knows nothing about giving world class service. We had a query on our business account about an overdrawn status which she could not explain. So tell me what the hell is she doing as a service consultant. We went back to the bank on Tuesday 18th December only to find out that NONTOBEKO MORUTI did not follow up on the card in fact the card order was not placed to top it all. THABI the service manager tried to help we laid a formal complaint and well we will never know what was the outcome of that matter. I then received a call from HILDA AVONTUUR gave me a call to tell me the card order was escalated and we can collect our card Friday the 21st Dec. On our way we received a call from HILDA AVONTUUR to say the card has not arrived but definitely we can collect Saturday 22nd in the morning. We get to the bank and once again time and petrol wasted NO CARD!!! STANDARD BANK SOUTHDALE has given us nothing but bad client service. If this matter is not resolved my partner and I will move our Business account to a more capable bank with better client service!