BAD CLAIMS EXPERIENCE

LEVEL OF INCOMPETENCY WITH STANDARD BANK IT’S ALSO ON ANOTHER LEVEL. I HAVE BEEN STRUGGLING TO LODGE A FUNERAL CLAIM WITH THIS BANK SINCE LAST MONTH. ON THE 15/05/2021 I WENT TO SPRINGS BRANCH 5TH AVE IN TOWN CBD TO LODGE THE CLAIM AND FOLLOW UP WITH A BANK ACCOUNT THAT I HAVE BEEN STRUGGLING TO OPEN. I WAS ASSISTED BY BHEKI SKOSANA DID A FOLLOW UP ON ACCOUNT STILL THE ERROR WAS NOT FIXED AND I WANTED THE FUNERAL CLAIM TO BE DEPOSITED ON THAT ACCOUNT. I LODGED A CLAIM WITH BHEKI SKOSANA I GAVE HIM THE DECEASED DEATH CERT, ID COPY, BI1663, BURIAL ORDER AND MY ID BECAUSE THE BANK ACCOUNT WAS UNSUCCESSFUL MY BANK ACCOUNT STATEMENT WAS REQUIRED AND I DIDN'T HAVE AND IT WAS TOO LATE. HE GAVE ME HIS EMAIL ADDRESS AND ADVISED ME TO EMAIL THE COPY OF THE BANK STATEMENT ON MONDAY OF WHICH I DID AND I GOT A TRACKING REPLY THAT THE EMAIL WAS DELIVERED AND READ HOWEVER THE WAS NO ACKNOWLEDGEMENT FROM THE CONSULTANT. SO TODAY I DID A FOLLOW UP WITH STANDARD BANK TO CHECK IF THE IS CAPTURED ON THE SYSTEM TO MY SURPRISED NOTHING IS CAPTURED ON THE SYSTEM I’M CURRENTLY IN PRETORIA AND I CAN’T EVEN GET TO SPRINGS TO FIND OUT WHY THERE'S NO CLAIM. THE AGENT ON THE CALL CANTER SAYS I MUST REGISTER THE CLIENT AGAIN HELL NO IT COST ME R50 TO GET TO POSTNET AND A COPY COST R11X 9 MIND YESTERDAY I WENT TO POSTNET WHICH I SPENT R50 +R11. WHEN I TOOK THIS POLICY I WANTED TO REST ASSURED BUT I'M NOT I HAVE OTHER 5 POLICIES WITH THIS COMPANY AND WITH THIS LEVEL OF SERVICED I'M HIGHLY DISAPPOINTED.