BAD CHAT SERVICE, WITH VERY LIMITED OPTIONS.

Item: Standard Bank
Rating: 2
Author: Henry G

Again the same frustrated situation. I needed to chat to a banker, but my bank standard bank has got AI with very, very, very limited options. Every other bank has got someone on the other end of the line, who can truly help their clients. My bank is so far behind that it's shameful. To think the largest bank by volume, is far behind customer service, is a very sad story. Why not stop this AI or 24 hour chat service, if you are not up to it. Maybe this service are only for the high end clients, not for clients, who has been loyal for over 30 years.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Sept 2025, 07:45

Dear Henry,

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply06 Sept 2025, 07:45

Official

Standard Bank's replyOfficial

08 Sept 2025, 09:14

Dear Mr. Gouws,

Thank you for taking our call this morning.

We really appreciate you sharing your feedback with us.

If there’s anything else you need, please feel free to reach out — we’re always happy to help.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply08 Sept 2025, 09:14

Official