CE
Carien E
1 reviews | Active since Oct 2019
23 Oct 2019, 10:42
Bad call service!
Just spoke to a consultant regarding my issue that I have with your banking app. The consultant was of no help and then put me on hold for over 30 minutes without checking in on me. I had to cut the call due to costs. They must call me back.
Shocking service with no regard to our costs incurred in making the calls.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Oct 2019, 04:07Hello Carien,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply24 Oct 2019, 04:07
Official
Hello Carien,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
28 Oct 2019, 11:44Dear Carien Erasmus
Thank you once again for posting your comments.
I refer to our telephonic conversations and email correspondence with each other, and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversations and email correspondence with each other, and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply28 Oct 2019, 11:44
Official
Dear Carien Erasmus
Thank you once again for posting your comments.
I refer to our telephonic conversations and email correspondence with each other, and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversations and email correspondence with each other, and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***