Bad call centre service

Item: Standard Bank
Rating: 1
Author: Shanay W

I ask them to call me When someone eventually calls me they make as if they cannot hear me and puts the phone down. I need them to urgently call me and this is the service I get as a lifelong Standard bank customer

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

18 May 2018, 12:55

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply18 May 2018, 12:55

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

24 May 2018, 12:30

Dear Shanay

Thanks for taking the call.

Standard Bank's reply24 May 2018, 12:30

Official

Dear Shanay

Thanks for taking the call.