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LM
LUCAS M

1 reviews | Active since Apr 2015

22 Oct 2025, 10:33

Bad business practice

Poor service at it's best, after promising to work out an arrangement they decide to send a person threatening repossession yet the customer is still waiting for them to present their proposals and continue with payments as arranged but they now send a collector to come make arrangements which adds more burden on the client. There are laws and acts governing the finance sector they want to deliberately ignore to benefit from the repo in an unduly way. Standard Bank should be communicating with the customer directly not Dlamini who came around being private yet acting as an agent of Standard Bank. Morgan, you can do better

0
Replies (4)
Standard Bank
Standard Bank's reply22 Oct 2025, 10:47
Official
Dear Lucas,

 Thank you for coming back to us.

Our team is still looking into this matter and will be in touch with you. 

We are doing our best to ensure that all your concerns are amicably resolved.

We value your continued support and patience. 

Kindest regards
Standard Bank Hello Peter Team 
*** 
LM
LUCAS M's update22 Oct 2025, 11:03
Reviewer Update
Why did they send Dlamini to come through? Dlamini works for a collections agency, tell him to stop coming to the customer until the matter is resolved with Standard Bank. The customer has an account with Standard Bank, not ADRS that Dlamini works for . Let's not create business for Dlamini at the expense of the customer. I hum my ask you tells Dlamini to step aside and have him call me that you have stopped him until this is resolved by the bank and their customer. She paid R15900 or R16900 she was told to pay so that her account can be reconfigured and Dlamini wasn't part of the arrangement.
Please. Be kind to your customers.
I will personally wait for Dlamini to call me saying you stopped him from "harassing' the customer depressed as she already is because of his coming.
Humanity please. Kindness and understanding won't bankrupt Standard Bank.
I'm waiting
LM
LUCAS M's update22 Oct 2025, 11:46
Reviewer Update
Did you stop Dlamini? We can't be talking and threatening at the same time. We trust your ethics and understanding.
Did you stop Dlamini from harassing' your customer?
Please do. Let me know

Is there a chance we can communicate via email? Not the content of your arrangements with your customer but the Dlamini issue so that if he comes back he will be shown Standard Bank has halted him. Please. ***
LM
LUCAS M's update22 Oct 2025, 12:14
Reviewer Update
Thanks. Dlamini off please.