LM
LUCAS M
1 reviews | Active since Apr 2015
15 May 2025, 06:44
Bad business practice
The housing finance section is messing up my wife's life by no supplying her with their email to make arrangements with them for her bond. Rather they choose to hand her account over for collections without engaging her on probable solutions as per the NCR and FSCA including the banking act. They are flouting the state laws to further their interests. She wants to engage for the smooth handling of the account not collections. That paints a very bleak picture of them.
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Replies (1)
Standard Bank's replyOfficial
15 May 2025, 06:57Good day Lucas,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 May 2025, 06:57
Official
Good day Lucas,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***