BAD BUSINESS

i have been trying to open a cheque account for the past month , i have been sent from pillar to post because i used to have a profile , i than went to the branch than i was told to go to home affairs becouse my finger print was not clear .. consultant name is Viginia in PTA she told me i wont even stand in the que when i get to home affairs , took my time went there and i was told to join a long que , i than called again to verify the problem i spoke to one clueless person who kept me on hold for 28m , she than again told me to go to home affairs because Standard bank doesn't have my id copy,. What kind a useless system standard bank is using forcing clients to to home affairs , NO ONE HAS TIME TO GO TO HOME AFFAIRS THAT IS WHY WE DO EVERTHING ONLINE...YOU COPYING CAPITAC WITH THIS FINGER PRINT SYSTEM THAN GO BACK TO THEM AND ASKED THEM HOW TO USE IT....