Bad Business

I opened an account for the sole purpose to have access to a bond account. The banker told me that would not be active unless I made a deposit into the account. I never did, but Standard Bank decided to load a debit order on the account and let it run for years, without my knowledge, running up costs. The debit order was to pay the bond that has been payed years in advance. I called and then went to the bank to resolve this, but the bank never did. I was given a reference number and date when it would have been resolved. but they never came back to me.