BAD BANKING AND POOR BRANCH

i opened an Acc at STD Bedford Gardens JHB .with paperwork ID proof of address and with debit review statement ,MY Prestige Acc was open with a smile and a big thank you and a welcome .<br> a few days later notified my cards are ready ,I was billed for both company and personal cards .<br> a day later all my cards were blocked ,can only draw cash from a teller .cant swipe anywhere . <br> went into the branch I was told its due to debit review ,so I closed my account and went back to FNB .<br> I have now received a summons from there debit collectors that I owe them R 2000.00 for account fees? I was not notified by the bank that there was over due charges to this account <br> I called the branch they said Dalshed never closed my account ,I did not keep my paper work and was forced to pay them the R 2000.00 . a day after doing that they handed me over to a new debit collector for the same account and amount ,I took this into the branch saw a assisting manager as no managers were available that day costing me a day off work ,i have emailed the assistant manager who is not responding to my mails or calls,<br> and im left with an unclosed Acc still what can i do. I want all my costs paid back to me .